A sympathetic listener who never judges is a powerful balm for an aching heart—and makes it easy to believe exactly what you want to believe. The full text of the story is available free online for individuals to read and share.

EXCERPT FROM
Dear Otto

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        "Good morning, Mrs. Davis."

        "Hi, Otto. How are you today?"

        "I'm just fine, thank you. And how are you feeling today? Are you over your cold?"

        "My cold? What do you mean?"

        "In the prior week, you had said that you had a cold and weren't feeling well."

        "I did, didn't I? Yes, as a matter of fact, I am feeling better."

        "I'm glad to hear that."

        "Thank you, Otto. It's nice to know that somebody cares. Actually, I'm surprised you remembered—I mean, I'm surprised you would even be concerned about it."

        "The well being of my customers is my main concern, and I am always eager to serve you in any way I can, 24 hours a day, 7 days a week."

        "How sweet! I wish there were more people like you in the world!"

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